Frequently Asked Questions – All You Need to Know

We provide a relocation trailer hire and delivery service. A specially designed 16ft fully insulated trailer will be delivered to your premises for two days to load your belongings, then transported to your new address where you have another two days to unload.

You have two (2) consecutive days at both the pickup and drop-off locations to load and unload your belongings.

A penalty of €100 per extra day will be charged if the trailer is not fully emptied within the allotted time.

Yes, you can add a waste disposal service for an additional fee. This covers moving-related rubbish such as cardboard, packing waste, or unwanted furniture.
Fees are calculated based on volume and materials and are usually about 20% cheaper than typical removal companies.

No, we do not provide insurance. All moves are undertaken at your own risk, and we accept no liability for damage, loss, theft, or other incidents during loading, transit, unloading, or storage.

By using our service, you agree that:

• You understand your belongings are not insured.

• You accept full liability for all items placed in the trailer.

• You will not store prohibited, illegal, flammable, or hazardous materials.

• You are responsible for any damage to the trailer beyond normal wear and tear.

• You will pay all applicable fees, including penalties

Your personal data is used for:

• Scheduling deliveries and collections

• Processing payments

• Communicating about your booking

• Managing customer service inquiries

• Internal record keeping and service improvements

We do not sell or rent your data to third parties. Your data is only shared with trusted service providers when needed, such as payment processors, to fulfill our service.

Your data is retained only as long as needed to provide our services and meet legal requirements.